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Booking conditions

These terms and conditions become binding to both parties once the client has paid the deposit referred to in these conditions or has paid the rental in full at one and the same time.

Terms of booking and payment

The booking is confirmed once the client has paid the deposit (25% of the cottage rent) by the due date (7 days from the invoice date) or once the client has paid the rental in full at one and the same time. The full balance of the cottage cost is payable no less than 6 weeks before arrival date.

If the booking is made 6 weeks or less than 6 weeks before the start of the rental period, the full rental is required on booking. If the client fails to pay or misses the payment deadline, the booking may be cancelled without further notification.


Cancellations

All cancellations must be made to Aurinkoranta in writing. The date on which Aurinkoranta receives the notification will be regarded as the date of cancellation. In the case of a cancellation, the client will forfeit the deposit. If a booking is cancelled less than 28 days before the start of the stay, the client will be charged the full rent. However, if Aurinkoranta succeeds in re-letting the cottage or the meeting/function venue for the same period and the same price, the client will only forfeit the deposit as a cancellation fee.

Regardless of the above, all sums with the exception of the deposit paid to Aurinkoranta will be refunded, if the client falls seriously ill, has an accident or dies. In this case, Aurinkoranta must be informed immediately of the cancellation, which must be properly verified by, for example, a doctor’s certificate. No refunds will be made for late arrivals or early departures.

Right of Aurinkoranta to cancel a booking

Aurinkoranta may cancel a booking in the event of force majeure. In this case, the client is entitled to a full refund of the payments made to Aurinkoranta.

If the client fails to pay or misses the payment deadline, the booking may be cancelled without further notification. If a booking has to be interrupted because of disruptive behaviour on the part of the client, no payments will be refunded.

Stay at Aurinkoranta

The keys to the cottage or meeting/function venue will be handed over to the client at the time of arrival as notified to the cottage owner beforehand by the client. In the case of a one-week stay or longer, a cottage will be at the client’s disposal from 16.00 (4 p.m.) on the day of arrival to 12.00 (12 noon) on the day of departure. In the case of a weekend stay, the cottage will be at the client’s disposal from Friday afternoon to Sunday evening.
The rent for a cottage or meeting/function venue covers the furnishings, cooking and eating utensils, electricity, fire wood, mattresses, bed covers and pillows. All cottages have a starter supply of toilet and kitchen paper. Bed linen and towels are not included in the rent, but they can be supplied for a separate fee of €11 per person.

The client is responsible for cleaning the cottage or meeting/function venue during the rental period and on departure. Should the client fail to tidy the place appropriately before departure, Aurinkoranta is entitled to charge the client €50 per hour for the cleaning work left behind. End-of-stay cleaning can be carried out by Aurinkoranta by prior agreement for an extra charge of €50−200 depending on the site.

The number of people using the cottage or meeting/function venue must not exceed the number of sleeping places stated in the description or the number of guests agreed on during booking. Tents and caravans are not permitted on a holiday cottage property without the owner’s permission. No smoking is allowed indoors. Pets are not allowed unless explicitly stated in the cottage description.


Compensation for damage

The client will be required to pay the owner direct for any damage caused to the cottage or its contents during occupancy. Aurinkoranta will not be liable for any damage or inconvenience incurred by the client in the event of an unpredictable and insurmountable obstacle (force majeure) or some other comparable reason, such as a natural phenomenon, power failure, etc., that was not caused by Aurinkoranta and that Aurinkoranta could not with all due reason foresee. Neither is Aurinkoranta responsible for any damage or inconvenience caused by regular natural phenomena.

Complaints

Any objections and complaints regarding the property must be made without delay once noticing a deficiency and addressed directly to the property owner. If the client and the owner are unable to reach agreement, the client may file a complaint to the Consumer Disputes Board.

The contracting parties will attempt to resolve any disputes out of court. Should they fail to reach agreement, any disputes will be settled by the Lahti District Court. The contract is governed solely by Finnish law.